At Suplimix, we aim to provide a smooth, secure, and flexible payment experience for all our customers. This Payment Policy outlines the payment methods we accept, how payments are processed, and your responsibilities when making a purchase.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit Cards (Visa, MasterCard)
  • Debit Cards
  • Cash on Delivery (COD) – available within Egypt only
  • Digital Wallets (e.g. Vodafone Cash, Fawry, etc. – if integrated)
  • Bank Transfers (for special orders – contact support)

2. Payment Processing

  • All online payments are processed securely through trusted and encrypted payment gateways.
  • Your payment details are not stored on our servers and are handled securely by the payment provider.
  • Once your payment is confirmed, you will receive an order confirmation email with your order details and receipt.

3. Cash on Delivery (COD)

If you select the COD option:

  • Payment must be made in full upon delivery.
  • Please ensure that someone is available at your delivery address to receive the order.
  • COD may not be available for certain locations or high-value orders.

4. Currency

All prices listed on our website are in Egyptian Pounds (EGP) unless otherwise specified. If you're ordering from outside Egypt, your bank may apply currency conversion fees.

5. Failed Transactions

  • If your payment fails, please check with your bank or try another payment method.
  • We are not responsible for any transaction failure caused by technical issues or third-party providers.

6. Fraud Protection

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized use of payment methods, or breach of our terms. Additional verification may be requested.

7. Invoices & Receipts

You will automatically receive an invoice/receipt via email once your order is placed and payment is successful. For a physical copy or custom invoice, please contact our support team.

8. Contact Us

If you have any questions or concerns about your payment, feel free to contact us:

Thank you for shopping with Suplimix. Your trust and security are our top priorities.